Reducing Client Turnaround Time

Dr. Teeya Scholten, a Chartered Psychologist and owner of Empowerment Plus® Inc., sent in the following success story:

For the last 8 years, I have asked prospective clients to attend a 1 hour lecture that I held once a month, in order for the client to find out how I worked and what they would be expected to do if we worked together. This is what I called "informed consent." If people initiated contact with me just after the lecture had been held, they sometimes had to wait another 3 weeks to attend the next lecture and before arranging for services, if they wished to do so.

In March 2004, I gave my last lecture for a year. I decided to experiment to see if people could get the same information off my website. It turns out that they could, for the most part.

Now my turnaround time between a client calling me and the setting up of an appointment for services is anywhere from 15 minutes to 24 hours, depending on how long it takes the client to visit the website. I am thrilled and so are my clients. Using the website has greatly reduced this barrier to using my services.

For those clients who wish to look at more information, it is all there, at their fingertips. I feel that having all this information available has greatly enhanced my credibility and allowed clients to find out as much as they wish, without my having to spend a lot of time explaining details over the phone.

Empowerment Plus® Inc. specializes in a holistic approach to wellness. Dr. Scholten's approach has particular applicability to the areas of Attention (AD/HD), Learning (LD) and Depression. Her web site www.empowermentplus.org offers step-by-step instructions, free downloads, books, charts and many useful links. If you are interested in finding ways to help you or your child take a holistic approach to wellness, this web site is worth exploring.

Submitted by Dr. Teeya Scholten

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