Local to National

Bonnie Odland owner of Ideasource Recognition & Rewards Inc. received a telephone call from a national hotel chain, which had found them on-line through a search engine.

"They were looking at implementing a service recognition program, and as the Training Manager worked from a Calgary location they were happy to see we were a local company," says Bonnie. "They shared with us that they were very impressed with our website and after our initial meeting indicated that our style of doing business reinforced the positive impression they received from it."

Ultimately, after going through the proposal and negotiation process Ideasource Recognition & Rewards were awarded the contract. "This is our first of what we hope will be many national programs, and we would not have gained this new client without our well-designed web-site," continued Bonnie. "Our website has definitely give us more of a professional presence in the marketplace."

Bonnie credits her success to focusing and maintaining professionalism in all aspects of communication with their clients and prospects - from telephone protocol, to written communication and marketing material, to their website, and to their customer service procedures.

Ideasource Recognition & Rewards Inc. specializes in corporate recognition programs. They offer a complete range of products and services to help companies effectively recognize their employees. You can view this professional web site at www.ideasource.ca.

Submitted by Bonnie Odland

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